Competence and perspectives.

A couple of days ago I needed help on my laptop, the IT support guy from Mumbai branch office helped me out, but he had a lot of attitude to do a job after I requested her the third time, sharp contrast to my earlier experience in Surat.

Made me wonder why? Why the people refuse to perform to there best abilities in a simple Job? Why don’t they have the will, motivation to do a job well? and it is not about money? It about doing a good job?

Few days later I saw a traffic police hawaldar at an andheri signal…managing the hopeless traffic flow. A rickshawala broke the rule parking on a critical bend to unload the passenger , guess what ? the cap walked in calmly, slapped the autowala and walked back again not fining the guy just physically abusing the rickwala…the rickshawwala moved immediately clearing the closed traffic lane…hmmmmm

A job well done –okay not well done but quick and effective.
Same question?

Why?

What I see is important, but how I see it, is paramount. So my view of the task at hand is all that matters, may be I am an IT support assistant or a underpaid over worked hawaldar.
Our perspectives define our competence. no money no motivation can change perceptions
They can at best incentives for people to do a better job, just better not the best.